Content Claims Specialist - Field - Level II (Finance)
Content Claims Specialists manage the physical inventory and valuation of contents damaged in residential and commercial property claims and provide a report package outlining the replacement cost and actual cash value of the items considered non restorable. They are also responsible for the determination of whether contents are considered restorable or non-restorable, and the preparation of estimates for both restorable and non-restorable items. This can include managing restoration contractors on complex claims.
- Secondary (High School) Diploma.
- College degree preferred.
- Adjuster License
- Minimum 6 months (2-3 years preferable) relevant work experience or completion of Crawford and Company basic property class, and/or continuing education requirements.
- Good verbal and written communication skills.
- Good attention to detail.
- Strong analytical and problem solving skills.
- Ability to work independently
- Strong computer skills (MS Office/Outlook/Excel, Etc)
- Excellent interpersonal skills including the ability to handle challenging situations and people.
- Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services and state adjuster license requirements.
- This is a remote/work from home position. Employee must be able to provide:
- an adequate workspace, free of noise
- high speed internet service
- reliable personal vehicle and valid driver's license
- Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy
- Overnight travel required.
- Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders.
- Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
- Schedule and complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
- Determine appropriate course of action regarding whether content items should be restored/repaired/cleaned or replaced.
- Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
- Direct the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
- Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
- Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.
- Complete/submit detailed work/time logs on a daily basis, for all claims processed.
- Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
- Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
- Maintains professional and technical knowledge through continuing education.
- Consistently promote edjuster's brand, image and reputation in a professional and positive manner.
- Upholds the Crawford Code of Business Conduct at all times.
- Participate in Special Projects, CAT response, or perform duties in other areas as requested.
