ESIS Learning & Development: Learning Facilitation Specialist (Finance)
JOB DESCRIPTION
The Learning Facilitation Specialist for ESIS Learning and Development is responsible for creating technical learning materials and facilitating classes for ESIS North America and ensuring learning materials and classes delivered to claim staff are of a high caliber and are practical, relevant, and enduring.
Click here to view a general informational video about the learning & development role.
This position will report to the head of ESIS Learning and Development. Ideally, the candidate will sit in our Dallas, TX or Cheektowaga, NY offices.
Core Responsibilities:
- Designs classes for Claims staff ensuring learning solutions align with the business needs, are practical and facilitate an impactful learning experience.
- Facilitates 3-5 classes a week to ensure ESIS Claims professionals and new hires can complete core functions covered in the curriculum.
- Designs support learning materials for learners to reinforce content and drive manager engagement.
- Collects, evaluates, and acts on learning metrics and data insights that are both qualitative and quantitative.
- Leverages foundational insurance expertise to facilitate classes across multiple lines of business.
- Utilizes integrated blended learning solutions to promote a scalable, consistent, and repeatable learning process.
- Works with business subject-matter experts (SMEs) to design and develop innovative and creative learning solutions aligned to ILD standards.
- Utilizes new learning technologies to ensure that delivery methods are practical, relevant, and engaging for all employees.
- Considers the learner's experience when designing/structuring learning material and classes.
- Works within ESIS Learning & Development to assist with implementation of approved learning solutions.
- Able to utilize our internal Learning Management System (LMS), Chubb Talent Experience (CTX), to track and measure learning solutions, determine how material is being received and identify opportunities to adjust material based on findings.
QUALIFICATIONS
- Proficient
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
