Head of Tax Services, Senior Vice President (Finance)

Who we are

State Street is a global provider with $41.8 trillion in assets under custody and/or administration and $4.1 trillion under management.* Our investment servicing business provides solutions to some of the worlds most sophisticated institutional investors through our enterprise outsourcing capabilities, underpinned by our integrated front-to-back State Street Alpha SM platform.

Global Delivery manages our custody, accounting, fund administration, alternatives, middle office, transfer agency and securities operations. Our team of close to 30,000 employees operate across 22 countries around the world delivering integrated solutions to support our clients as they grow and innovate creating better

outcomes for the people they serve.

* Figures as of Q4 2023

Why this role is important to us

The Head of Tax Services is responsible for leading, managing and developing a team of ~600 professionals located in different countries around the world focused on delivery of custody, fund and other tax administration services to clients across multiple markets and tax domiciles.

This team provides a variety of tax preparation, reporting and filing services on behalf of clients in accordance with our tax product catalogue. This includes withholding tax, capital gains tax, fund level tax, investor level tax, VAT, stamp duty, FATCA, CRS and other agreed tax services.

The Head of Tax Services is responsible for working with our Product and Technology teams to develop and deliver services in accordance with jurisdictional requirements underpinned by robust technology capabilities and strong governance of third party professional tax services firms.

What you will be responsible for

The head of Tax Services is responsible and accountable for ensuring;

• Tax services are performance and services are delivered to clients in accordance with all contractual and service level agreements
• High standards of accuracy and timeliness, delivering services in an efficient and controlled manner with a continuous focus on improving quality and productivity
• Operating policies, procedures and controls are documented, adhered to and are compliant with relevant SOC/ISAE controls and regulatory requirements
• Key metrics, performance and risk indicators are in place to track volumes, manage growth, service delivery quality, cost, productivity, efficiency and risk
• Financial performance to operating plan, forecasts are accurate, headcount and expenses are actively managed and agreed efficiency targets are achieved
• Client relationships are developed and managed on a professional basis, operational service reviews are conducted on a regular basis, actions are documented and completed
• Global tax teams are appropriately represented, prepare for and actively participate at client meetings, presentations and due diligence reviews
• Thorough review of new business and service requests including operating model design, resource and technology requirements and risk assessment
• Operating models are best in class, scalable, leverage global process standards where possible and clients are serviced on strategic technology platforms
• Optimal organization, resources are available and advance planning occurs to cater for growth, on-boarding, conversions, regulatory and other major projects
• Engagement with technology and vendors on the functional specification, testing and successful on-time delivery of new applications and/or software upgrades
• Effective team building, training, development, talent and succession planning with a focus on setting challenging but realistic performance and stretch goals
• Executive management, legal entity boards, second and third lines of defense are informed of all relevant operational and service issues, risks and risk events in a timely manner
• Awareness of relevant business and product developments, market trends and regulatory changes impacting operations, our clients and market participants
• Development and execution of agreed business plans providing input into the formulation of Global Delivery, Technology and Operations global strategy
• Control, risk, compliance/ethics and internal audit reviews or inspections are fully supported and there are no open or overdue actions for Tax Services
• Requests for information from external auditors, legal advisors, regulators and other parties are managed complying with local and corporate policies
• Conflicts of interest (potential, actual, personal and business) are managed in accordance with corporate policy and we operate with the highest standards of integrity
• Compliance with all corporate and local policies and procedures with particular focus on health and safety, operational risk, resiliency and business continuity

What we value

The successful candidate for the head of Tax Services role will possess and/or be able to demonstrate:

• A proven track record in tax at a senior level in asset servicing or professional practice
• Over 15 years' experience running tax services operations teams within financial services
• Strong technical knowledge of custody and fund taxation, associated laws and regulations
• Enterprise leadership skills managing client service delivery and business growth
• Experience interfacing at a senior level with clients, service providers and regulators
• Strong team leadership, coaching, mentoring, communication and presentation skills
• Focus on talent management, optimizing technology and managing operational risk
• Energy, enthusiasm and an obsession with service quality and delivering to our clients
• An ability to think strategically, managing complexity, change and multiple priorities
• A successful track record of delivering major operational or platform improvements
• A relevant graduate degree or masters qualification that can be leveraged in this role

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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