Senior Catering Sales Manager - Hilton San Diego Bayfront (Project Management)

Rising above the San Diego Bay and steps from the Gaslamp Quarter and Petco Park, is the Hilton San Diego Bayfront where our Team Members love being a part of our award-winning culture. The team is currently looking to add on a Senior Catering sales manager to their team. From a friendly workplace environment, complimentary shift meals and Go Hilton travel discount program, we know that you'll love being a part of the Hilton team!

As Senior Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business.

What will I be doing?

As Senior Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events.  This position primarily handles complex social events.  Directs event logistics to affected departments and team members responsible for event execution.  Serve as the primary contact and is responsible for his/her experience.   May support and act on the behalf of the Director of Catering and Events

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals. 
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.  Demonstrate knowledge of job systems, products, systems, and processes. 
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.  
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
• Participate in customer site inspections and assist with the sales process as necessary. 
• Timely communication to internal and external clients via telephone, email, written documents or in person. 
• Regular attendance
• Timely communication to internal and external clients via telephone, email, written documents or in person. 

What are we looking for?

•  Minimum Years of Experience: 2-3 years in catering sales specifically in local social catering and weddings experience.
•  Experience in supervision or management of at least 1person.
• Experience in Selling 200-400 person events

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

 

 

The annual salary range for this role is $76,000-$90,000 and is based on applicable and specialized experience and location.  #LI-JL2