Assistant Executive Director (Administrative)

Lutheran Living is looking for a Full-Time Assistant Executive Director to provide loving and quality care and service to our residents living in our independent, assisted and memory care community.

POSITION SUMMARY: Under the direction of the Executive Director, the Assistant Executive Director assists in leading and directing the overall operation of the facility in accordance with resident needs, governmental regulations, and company policies, with the main objective of maintaining quality care for the residents and achieving business and financial goals for the facility.

DUTIES AND RESPONSIBILITIES
Works with the Executive Director to plan, develop, and implement operational strategies.
Provides administrative direction in the absence of the Executive Director. Is the acting Executive Director when the Executive Director is unavailable.Assists the Executive Director in monitoring resident/family/employee satisfaction through regular communication, consistent rounds throughout the Care Community, and the use of satisfaction surveys, response analyses and performance plans to continually improve services. Proactively identify concerns and deal with complaints timely and effectively.Serves as an integral part of the Leadership Team providing support and initiative for all programs and projects.Has full responsibility for departments as directed by the Executive Director.Represents administration in the implementation of the facility QA program. Responsible for the following components in the QA program, in conjunction with the appropriate Department Managers he/she oversees.Oversee the Caring Above & Beyond programs that are assigned by corporate.Responsible for certain areas of required education in the facility in conjunction with other Leadership Team members. Works with the Executive Director to coordinate any training required by Health Dimensions Group. Ensures that all elements of required education are provided.Works with the Executive Director and the Finance Director to develop required budgets and other financial reports. Provides support to Department Managers in the ongoing financial management of their departments.Monitor and overseeing new hire orientation and mentorshipWorks with the Human Resources Manager and committees in supporting Compliance and Employee Safety initiatives and requirements.Provides support and assistance to the Human Resources Department to reach the facility census goals and to provide the required reporting.Assists the Executive Director to ensure audits and survey preps are completed timelyAssists the Executive Director to develop facility Policies and Procedures as needed.May perform other duties as assigned.

This position is an integral role that is the heartbeat of this community. Lutheran Living was recognized as a 2023 recipient of the Bronze Commitment to Quality Award by AHCA/NCAL for our commitment to improving the lives of seniors and individuals with disabilities with quality care and services.

Lutheran Living is committed to the core values of hospitality, stewardship, integrity, respect, and humor. These values, in addition to the significance and impact on the service we provide, determine our priorities, inform our decisions, and represent stability to those we serve.

Hospitality
Creating a culture that promotes teamwork and collaborationListening attentively and courteouslyHonoring the uniqueness and worth of each individualExtending a warm and welcoming atmosphereEmbracing new ideas, being flexible, and open to change

Stewardship
Taking initiative and anticipating the needs of othersContributing our time and talents responsiblyUsing material, energy, and monetary resources as efficiently as possibleBeing predictive in problem solving

Integrity
Creating a daily practice of doing the right things.Being accountable for and being engaged in the commitments we have madeBuilding trustworthy relationships with othersTelling the truthStriving for quality and excellence in all we do

Respect
Cherishing and promoting the worth of all human lifeValuing the dignity of all workPromoting participation of team members in decision makingResponding timely in communications

Humor
Embracing creativity and new ideasLearning and growing from our mistakesEncouraging joy and laughterTaking the work, but not ourselves too seriouslyHaving fun at work!