Managing Executive General Adjuster (Finance)

Resolves complex commercial property losses generally in excess of $500,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured; presents evidence in legal proceedings; makes sales calls and presentations. The Managing Executive General Adjuster will often be nominated and manage national or international accounts, including direct loss handling, provide peer reviews, involvement in industry organization presentations, and potential management assistance by coordinating a team of specialized adjusters. Participation in industry organization presentations including authoring white papers and presenting at industry panels. Provides peer review on assignments to other staff and manages a team of adjusters.

• Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
• Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
• Excellent knowledge of interpretation of insurance coverage, customs and practices.
• Good verbal and written communication skills.
• Management skills.
• Excellent attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Basic computer knowledge.
• Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete designated courses while in position in order to advance.
• Completion of GTS qualification questionnaire is required for position of EGA.

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• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Coordinates a team of specialized adjusters to handle all the components of complex claims.
• Investigates claims or directs personnel in local branch in doing so by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
• Sets estimate loss values for clients.
• Develops and manages claims staff and adjusters.
• Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of team managers, adjusters, and support employees.
• Sets performance objectives and monitors and appraises employee performance based on objectives.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Communicates adjustment recommendations to appropriate parties after determining liability.
• Controls claim costs.
• Recommends litigation when appropriate.
• Presents evidence and serves as an expert witness at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
• Maintains professional and technical knowledge through continuing education.
• Make sales calls to solicit new business.
• Managing EGA should possess a specific expertise in at least one recognized industry segment.
• Ability to provide successful succession planning, mentoring and assisting losses with other staff.