Outreach Case Manager (Personal Services)
Job Summary:
The Outreach Case Manager would provide a holistic approach to case management services and providing outreach programs to participants who are returning from incarceration and/or at risk of becoming incarcerated. This position will require effective interaction and coordination with participants, staff members, volunteers, and other agency representatives to facilitate client success.
Essential Functions:
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Engage in regular outreach to returning citizens with screenings and intakes.
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Ability to interact with participants that are in situations such as low-income, post-addiction, and incarceration.
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Knowledge of intake and interview techniques with a holistic approach.
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Provide case management with ability to assess situations and work independently to develop successful action plans with goals and objectives addressing the individuals current needs while preserving the participants dignity.
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Maintain contact with participant and ensure follow through with the goals, objections, and expectations created.
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Scheduling meeting times with participant by being creative and flexible to their needs. Traveling is required.
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Coordinate with local community services to provide available programs for participants.
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Develop a relationship with local law enforcement, detention centers, and community corrections.
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Ability to work as part of a case management team and build effective working relationships with co-workers and other agencies/organizations.
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Maintain accurate case records, reports, and statistical data.
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Excellent interpersonal, verbal, and written communication skills.
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Working knowledge of standard office procedures and report preparation.
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Proven ability to maintain confidentiality within and outside of agency.
Minimum Requirements:
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High School Diploma or equivalent required.
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At least one-year of experience providing case management services.
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Working knowledge with local Human Services.
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Ability to pass pre-hire screenings such as background or drug screenings.
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Valid drivers license and access to a vehicle on a continual basis.
Potential Career Paths:
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Two-Gen Program Manager
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Resource Coordinator
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Associate Director of Workforce Development
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Chief Mission Officer
