Western Wayne Family Health Centers

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Medical Assistant - Generalist (Healthcare)



Job Description: The Medical Assistant is responsible for a variety of medical related tasks in support of the work of the Physician and the Nurse Practitioner.  These duties include, but are not limited to:  preparation of exam rooms and electronically updating patient charts, preparing patient for visit with provider, scheduling patient appointments, taking and documenting vitals, assisting with exams, assisting with procedures, follow-up with patients providing instruction and education to patient, maintenance of logs, processing orders from the provider, inputting results of tests and labs in charts, making referrals, providing and documenting immunizations, providing backup coverage for Front Desk duties as needed  and other duties as assigned by the Nurse and Medical practitioners.

 

ESSENTIAL POSITION FUNCTION AND DUTIES

  1. Performs all duties necessary to assist the medical staff in serving patients
  2. Scheduled patient appointments following established guidelines and protocols set by administrative standards
  3. Prepares exam room for clinician examination
  4. Prepares and completes EHS chart and superbills insured all diagnosis codes and appropriate notations are included.   Exceptions and/or errors are to be completed or referred to the provider for completion/correction
  5. Retrieves/reviews patient charts insuring all test results, labs, or other documentation is included in the patient chart before the patient is turned over to the provider for examination
  6. Assigns patients to exam rooms and provides a status check periodically to patients who wait for the provider so the patient knows when to expect the provider
  7. Access and record patient vitals (Blood pressure, temperature, defining chief complaints, medical history review, etc.)
  8. Advises medical practitioner when patient is ready for exam
  9. Institute special precautions in the clinical area when checking-in patients when instances of suspected communicable diseases are reported
  10. Insure that medical equipment/instruments are cleaned and sanitized prior to use

CLINIC WIDE RESPONSIBILITIES

Customer Relations:

  1. Treats guests, patients, physicians, and other employees with care, courtesy, and respect.
  2. Responds quickly and appropriately to customer request.
  3. Looks for and suggests ways to better meet customer needs.
  4. Answers clinic communications systems promptly and with courtesy and respect.

 

Teamwork:

  1. Works cooperatively within own department and other areas.
  2. Willingly accepts additional responsibility – demonstrates cooperation at all times.
  3. Responds quickly to request for assistance from provider, co-worker and/or management staff.
  4. Required to work closely with patients and associates.
  5. Interacts with other departments on problem solving efforts 
  6. Accepts feedback from patients, visitors, clinic employees, physicians and general public

 EDUCATION, EXPERIENCE

  1. High School Diploma
  2. Three (3) years experience in a medical support role
  3. CPR certified.
  4. Possession of a Medical Assistant Certificate.
  5. Completion of a Certified Medical Assistant program and/or Registered Medical Assistant Certification is desired.

 

KNOWLEDGE, SKILLS AND ABILITIES

  1. Proficiency creating, using and maintaining electronic medical records in EHS and EMR
  2. Ability to develop and effectively maintain relationships with vendors/providers for EHS, EMR, and or other services related to maintaining electronic records and the data therein.
  3. Must demonstrate and competently understand the sensitivity and confidentiality status of the patients' information.
  4. Must demonstrate an understanding of medical terminology.
  5. Must possess valid driver's license
  6. Must adhere to the Confidentiality and HIPAA policies.
  7. Skilled with working in a complex work environment
  8. Ability to maintain confidentiality at all times and maintain organizationally appropriate relationships
  9. Knowledge of organization policies and procedures.
  10. Knowledge of computer, systems, and applications.
  11. Skilled in exercising initiative, appropriate judgment, problem-solving and decision making.
  12. Skilled in developing and maintaining effective relationships with patients, customers and other staff

Working Conditions

  • Jobs are located in federally qualified health facility.
  • Exposure to diseases and illnesses may be inherent in the work

Benefits: 

Medical

Dental

Vision

STD

LTD

Flexible Spending Account

403B 

Lifestyle and quality of life uniqueness (M-F) 

14 Paid Holidays 

Practice focuses on delivery of quality care (Federally Qualified Health Centers)

Competitive Compensation Package 

 

Apply Salary Minimum: 19.9Salary Maximum: 22

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