Spa Operations Manager - Waldorf Astoria Atlanta Buckhead (Finance)

Waldorf Astoria Atlanta Buckheadis looking for aSpa Operations Managerto join the team!

At Waldorf Astoria Spas, we create transformative spa & wellness experiences for our guests to cultivate a deeper connection to their surroundings and themselves, encouraging them to travel in the present moment and live life to the fullest.

Spanning two floors with 15,000 sq. ft., the Waldorf Astoria Atlanta Spa is home to premium amenities including vitality pools, dry saunas, steam rooms, and relaxation lounges.

Our extensive spa menu of inspired treatment choices has been created with community brands and exceptional global partners - to deliver wellness remedies that allow for deeper connection to the elements of nature, and ultimately to oneself.

What will I be doing?

The Spa Operations Manager is responsible for, but not limited to, the overall spa and fitness staff and functions. The Spa Operations Manager helps to drive revenue and ensure standards are fulfilled. In addition, the direct functionality of the Spa Operations Manager is to provide a nurturing environment for the therapists, concierge, and attendants, in order to allow the Team Members to provide a superior level of service to our guests, and maintain all standards by creating unique experiences tailored to the guests needs.As the Spa Operations Manager, you will play a crucial role in collaborating with the Spa Director, Spa Supervisor, and Spa Lead Therapists to ensure the seamless operation of our luxury spa facility.

The Spa Operations Manager will report directly to the Director of Spa

• Oversee day-to-day Spa operations, ensuring high standards of service delivery.
• Collaborate with the Spa Director to develop and implement operational policies and procedures.
• Monitor and manage spa resources, inventory, and equipment to maintain optimal efficiency.
• Work closely with the Spa Supervisor and Spa Lead Therapists to create a positive and motivating work environment.
• Assist with planning and organizing team meetings to communicate goals, expectations, and updates.
• Foster a culture of exceptional customer service among spa staff.
• Monitor revenue streams, expenses, and key performance indicators to meet financial goals.
• Identify opportunities for revenue growth and cost optimization.
• Implement training programs to enhance the skills and knowledge of spa staff.
• Responsible for all operational procedures within the spa to ensure effective day-to-day management.
• Responsible for the training and implementation of all policies and objectives within the spa.
• To supervise and conduct the safety of users and equipment of the spa and to ensure that the Health and Safety Policy and procedures are implemented and monitored in particular with relation to cleanliness.
• Assist with retail sales events and sales enhancement programs.
• To ensure operational flow, discuss any issues, and provide information of special attention guest and groups that may be in house.
• Implement monthly training schedule and meetings.
• Attending morning Communication Meeting, Resume Meetings, and Pre-Cons and communicating necessary information to Spa Team
• Interview prospective candidates for various positions in the Spa by following criteria set up by Human Resources.
• Documents attendance and follows up as necessary with attendance related issues (i.e. tardiness, excessive call-outs).
• Makes recommendations on promotions (conduct performance reviews, coaching and disciplinary action of team members).
• Responsible for the initial and continual training of team members.
• Ensure that all spa charging and accounting procedures are followed.
• Overseeing service and appearance of all equipment.
• Be responsible for guest service recovery when necessary.
• Take reservations and check in guests when necessary.
• Act as Spa Manager on Duty.
• Assist in ensuring that mistakes mentioned are corrected and discuss procedures that were performed correctly.
• Support professional development initiatives for therapists and support staff.
• Ensure compliance with industry standards and regulations.
• Collaborate with the Spa Director to establish and enforce safety protocols with the guidance of the Security Department.
• Conduct regular inspections to ensure compliance with health and safety regulations.
• Address and resolve any safety concerns promptly.

What are we looking for?

• Minimum of 1-2 years prior Spa leadership experience in a luxury environment.
• Written and verbal proficiency in the English language.
• Work a flexible schedule, including weekends, evenings, and holidays.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Knowledge of Spa operations, treatments, and wellness industry trends.
• Training in Forbes standards of service preferred.
• Financial acumen and budget management skills.
• Customer-focused mindset with a commitment to exceptional service.
• Must have basic knowledge of computer programs including Microsoft Office Applications.
• Knowledge in Spa programs such as Book4Time, Spa Soft, SpaBiz, etc.
• Must understand the current legislation in regards to State of Georgia laws for therapists.
• Consistently strive for a higher level of achievement both personally and professionally.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards program

* Available benefits may vary depending upon property-specific terms and conditions of employment.

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