PSR - Senior Patient Services Representative (Referral Coordinator)- TULSA (Healthcare)

Senior Patient Service Representative  (PSR)

PSR (Referral Coordinator) provides services that enhance the quality of service to patients and referring providers. The Referral Coordinator performs tasks that enhance the communication process among all care providers and support staff of the practice. The Referral Coordinator will work in collaboration with our Patient Care teams to ensure a quick response to patients and referring providers. Designated PSR's are responsible for verifying and entering all incoming/outgoing referrals and authorizations into the practice management system.

Essential Duties:   

• Ensures current and standardized referral policies and workflows
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety by prioritizing referrals by their urgency and addresses them in a timely manner.
• Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists.
• Initiates referral process and evaluates requirements for each referral per protocol.
• Identifies and utilizes community resources; establishes relationships with servicing providers and personnel.
• Be the system navigator and point of contact for patients and providers for any questions or rising concerns.
• Utilizes effective means to resolve conflict.
• Develops and implements systems as required by EMR functionality and/or regulatory agencies and software.
• Review details and expectations about the referral with patients.
• Answer incoming calls, direct/transfer calls, and provide information to patients.
• Provide information regarding appointments, testing, and other basic information to new and existing patients. Schedule, reschedule, and cancel appointments.
• Remind patients of scheduled appointments via mail or phone.

 

Qualifications:

Required Education: High School Diploma or GED, AND: 

• 12 months experience in a customer service role

Working Conditions:

• Physical: Must be able to work in sitting position, use computer and answer telephone
• Environmental: Office Work Environment

Knowledge, Skills & Abilities:

• Customer service
• Ability to communicate verbally and in writing
• Ability to resolve problems in a timely manner
• Proficient with Microsoft Office Suite(Word, Excel, and Outlook)
• Ability to multitask and meet deadlines
• Ability to maintain patient confidentiality
• Ability to enhance professional growth and development through in-service meeting and education programs

Equal Employment Opportunity Statement:  The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Why You Belong at the University of Oklahoma: The University of Oklahoma, fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.