Operations Manager - Davie (Project Management)

Job Summary

Manages and support the medical practice operations as specified. Responsible for supporting and improving the day-to-day operations in alignment with the Nicklaus Children's Pediatric Specialists, Nicklaus Children's Health System and other market-based standardized operating models. Oversees clinical and non-clinical operations. Lead, implement, and sustain efficient and effective operations in the areas of revenue cycle, community relations, manage budgets, and develop and meet quality standards.  Work collaboratively with Physicians and Medical Directors to ensure the success of the individual practices and the physician enterprise overall. 

Job Specific Duties

• Works in conjunction with various departments and committees to ensure revenue maximization, revenue enhancement, compliance, practice performance, variance analysis, charge capture, and billing/collections.  Responsible for ensuring timely task resolution and compliance with daily charge reconciliations. 
  
• Collaborates with Leaders on vendor management, scheduling expenditures, analyzing variances, and initiating corrective actions. Handles accounts receivable and accounts payable functions and ensures the process runs smoothly.
  
• Continuously evaluate operations and implement process improvements that reduce or eliminate waste and increase efficiency, quality, safety, satisfaction, and cost-effectiveness. Promotes/practice cost containment.
  
• Manages and delegates the daily operations of the department including patient flow, customer service, coordination of needs between other patient and administrative services. 
  
• Oversees staffing levels and ensures skills sets are appropriate to support the daily operations of the center.
  
• Assists Leader with purchasing and A/P processes. Maintains fiscal documents and spreadsheets for Leader with budget requirements.
  
• Maintains licenses and permit renewals.  Ensures the center meets all mandates (OSHA, HRS, medical waste, NCHS, DNV, etc.) requirements and maintains quality and performance improvements. Participates in Environment of Care rounding. 
  
• Leads, coaches, counsels, and evaluates employees on their job performance. Ensure employees adhere to all NCPS and NCHS policies and procedures, including NCHS Values and Guiding Behaviors. Makes appropriate recommendations for corrective action and carries them out. Consults with TM&E as needed.  
  
• Fosters high performance teams through coaching, mentoring, recognition, and appreciation efforts. Provides timely feedback to support employee feedback and engagement.
  
• Analyzes and determines appropriate staffing levels. Responsible for hiring and orienting new employees and the growth and development of direct reports. 
  
• Provides training, coaching, counseling, and mediation to ensure staff works effectively and efficiently. Provides training on general office procedures, registration, scheduling, and customer service.
  
• Oversees work orders and process. Works with Security, Plant Operations, Environmental Services, and other support services departments to ensure a safe and comfortable environment for patients, families, and employees. 
  
• Resolves patient complaints and related issues. Serves as liaison between patients and physicians.
  
• As needed, responsible for bank deposits and ensures mechanisms are in place to safeguard pending deposits remaining on premise and Finance is in receipt of all documentation necessary to reconcile bank account deposits.
  
• Ensures facility is properly maintained, equipped, and supply par levels are stocked sufficiently to meet the daily needs of multiple specialties rotating at location. 
  
• Manages, coordinates, and implements special events as needed by NCHS and the broader community. 
  
• Provides support to rotating practice providers. 

Minimum Job Requirements

• 2-4 years of supervisory experience in medical practice setting and knowledge of hospital-based departments (OR) 5+ years of clerical office experience
  
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Knowledge, Skills, and Abilities

• Bachelor's degree in Business Administration, Health Care, or related field preferred.
  
• Experience working with health care payors, including Medicaid, managed care, and other third-party payors.
  
• Knowledge of financial systems, automated processes, and health care services, particularly pediatric medicine.
  
• Able to react effectively to unplanned circumstances and demands in a medical practice environment.
  
• Able to relate cooperatively and constructively with customers, physicians, patients, families, staff, and other Health System personnel.
  
• Understanding of medical practice operations and regulations involved in the oversight of day-to-day operations.
  
• CMPE, FACHE, FACMPE, and other relevant certifications.
  
• Excellent written and verbal communication.
  
• Excellent organizational, decision making, and time management skills.
  
• Human relations and team building skills.
  
• Able to handle multiple assignments, set priorities, and meet deadlines.
  
• Ability to represent department and function in a professional, courteous, and efficient manner.
  
• Ability to follow complex written or verbal instructions to solve complex problems.