API Consumer Support Specialist (Healthcare)

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We provide solutions to agencies and entities including Veterans Affairs, Department of Defense, Defense Logistics Agency, and National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Technatomy is currently seeking an API Consumer Support Specialist to join our team in support of our Department of Veterans Affairs (VA) Veteran Enterprise Module & System Integration Services (VEMSIS) contract.

DUTIES AND RESPOSIBILITIES):

·        Ensure consumer satisfaction through facilitation of issue resolution and seamless onboarding to production environment.

·        Manage consumer support team queue in Salesforce – handling cases for consumer questions and issues from initial submission through completion, escalating to appropriate teams as needed.

·        Ensure all submitted cases are responded to in a timely manner and addressed efficiently.

·        Maintain high level technical knowledge across API product line to provide adequate tier one support and troubleshooting before escalating to other teams.

·        Maintain thorough process knowledge and use a proactive approach for smooth onboarding of new API consumers.

·        Schedule and run consumer meetings and demos with program leadership.

KNOWLEDGE & SKILLS REQUIRED:

·        3+ years of customer service experience.

·        Experience in customer issue resolution, ticket management, and consumer communications.

·        Excellent phone presence and communication skills.

KNOWLEDGE AND SKILLS DESIRED:

·        Prior VA or Federal Agency experience preferred.

·        Current VA clearance is highly desired.

EDUCATION:

·        Bachelor's degree in computer science or a related field.

CLEARANCE: 

·        Must be a US Citizen.

·        Must be able to obtain and maintain a Public Trust clearance.

WORK LOCATION:

·        Remote

Technatomy Corporation is an Equal Opportunity Employer. It is the policy of Technatomy Corporation to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.

See Job Description