Rooms Controller - Waldorf Astoria Park City (Finance)
Waldorf Astoria is looking for a Rooms Controller to join the Front Office Team in Park City !
With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.
- Classification: Full-Time
- Shift: Various - must have availability to work weekdays, weekends, and holidays.
Want to learn more? Hotel Website , Hotel Instagram, Facebook , YouTube
Why join theWaldorf Astoria Park City?
- Free Epic Local Ski Pass
- Drastically discounted spa services
- Work in an environment where kindness, creativity and authenticity is highly appreciated
- Complimentary meals on duty
- Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
- The world is yours- Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries
What will I be doing?
As a Rooms Controller, you would be responsible for daily room assignment for VIP's and all other special requests. Assist Front Desk with daily operations:
- Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
- Greet and assist guests and respond to requests in a timely, friendly and efficient manner
- Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
- Answering all Front Office phone calls in regards to reservations, credit card authorizations andVIPs.
- Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.
- Coordinate department projects, as needed
- Oversee maintenance of office equipment
- Perform other general office duties and assist with special projects, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage - for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment.
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