Sales Advisor, IMG Academy + (Sales)
Position Summary:
As a Sales Advisor for IMG Academy+, you will play a critical role in driving subscription sales for our cutting-edge online platform designed to enhance athletic personal development and personal growth. You will be responsible for prospecting potential customers through daily outreach strategies, by building strong relationships with customers, and effectively communicating the value of IMG Academy+ products and services. This position is ideal for someone passionate about sports, athlete development, and delivering exceptional customer experiences.
Position Responsibilities:
- Sales and Outreach: Prospect potential IMG Academy+ customers through daily phone calls, emails or other outreach strategies (typically 50 phone calls per day)
- Work closely with the Camp Sales Director to create effective strategies for increasing IMG Academy+ subscriptions
- Demonstrate technical selling skills to promote and sell IMG Academy+ subscriptions and services, including developmental coaching (Mental Performance/Nutrition Coaching), On-Demand Resources & One-One-One Personalized Live Coaching
- Maintain an accurate pipeline of prospective business and enrolled business through proper lead management strategies
- Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups and record of pertinent notes for each customer
- Utilize daily reporting to develop long term and short-term goals while tracking individual KPIs
- Educate customers about terminology, features and benefits of IMG Academy+
- Identify new opportunities for business development designed to increase IMG Academy+ enrollment
- Determine customer needs and expectations while making expert recommendations to maximize the customer's experience
- Manage time effectively, meeting personal and company goals and working effectively with other members of the team
- Adhere to all company policies, procedures and business ethic codes
- Other duties as assigned
- Customer Relationship Management: Build and maintain strong relationships with prospective and existing customers to ensure long-term satisfaction
- Understand customers' needs and recommend personalized solutions to help them achieve their athletic and personal goals
- Serve as the primary point of contact for inquiries, guiding customers through the purchasing process
- Product Knowledge and Training: Become an expert on IMG Academy+ offerings, staying updated on new features, resources and tools
- Educate potential customers on the benefits of the platform, showcasing its impact on athletic development
- Collaborate and work with On Campus Advisors to maximize cross-selling of Online and On campus products
Knowledge, Skills and Abilities:
- 4+ years of sales experience: Proven experience in sales, customer service or related roles
- Strong communication and interpersonal skills
- Passion for sports, athlete development and helping individuals reach their potential
- Self-motivated, results-driven, and capable of working independently or in a team environment
- Proficiency with CRM tools, sales tracking and basic computer skills
- Experience with high-volume cold calling, following up on leads and generating pipelines
- Attention to detail
