EFP - Customer Service Supervisor - Casa Grande (Finance)

Be part of the leadership team at our new manufacturing plant in Casa Grande, Arizona!

As Customer Service Supervisor in Casa Grande, you will be responsible for maintaining effective customer support for all customers through the implementation of best practices and with a focus on continuous improvement. The Customer Service Supervisor will also perform purchasing/procurement functions for the plant, as well as supervise shipping and receiving.

As part of the start-up team for the new plant, you will play a key role in implementing well-established company policies, procedures, and processes and training team members to ensure successful launch and seamless customer experience. The position reports directly to the Operations Manager.

Key Responsibilities
• Performs job duties in a safe manner.
• Provides leadership to plant customer service and shipping & receiving representatives.
• Implements and ensures adherence to customer support policies and procedures for plant, producing quality outcomes for customers and are consistent with corporate and operational requirements.
• Develops service standards focused on customer responsiveness and issue resolution.
• Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues.
• Drives continuous process improvement within the customer service function.
• Serves as an escalation point for customers for critical issues and partnering with management and team members to ensure appropriate resolution of issues.
• Displays creative problem-solving skills to resolve customer and internal issues.
• Provides direct support to customers, including communicating frequently with customers, receiving, and processing orders, coordinating shipments, sending and receiving data electronically, and creating billing and packing slips.
• Sources and procures materials and supplies needed for facility production, maintenance, and administration.
• Maintains records, including customer service records, vendor records, and purchasing records.
• Participates in physical inventory.
• Compiles and distributes reports.
• Performs filing and other tasks needed to maintain a safe, clean, organized, and effective work area environment.
• Performs other duties as needed to support the success of other team members and that the operation.

Qualifications
• Requires 2 years of customer service supervisory experience in a manufacturing company.
• The successful candidate will be results oriented, a strong communicator, have a passion for supporting customers, and be a problem-solver.
• To be successful, must consistently present oneself as positive and professional and maintain productive work relationships with customers and team members at all levels.
• Must be able and willing to travel for initial job training. Following initial job training, travel will occasionally be required.

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