Marina Supervisor (Sales)
Marina Supervisor
Department: Marina
Classification: Key
Exemption Status: Non-exempt
Reports To: Senior Manager, Casino Operations
Starting Pay Rate: TBD
Location: All GLC Properties
Position Summary — The Marina Supervisor is responsible for overseeing the daily operations of the marina, cabin rentals, and RV park, ensuring efficient, safe, and customer-focused services. This role includes managing staff, maintaining facilities, and fostering positive relationships with boat owners, cabin renters, RV travelers, and visitors. Additionally, the Marina Supervisor ensures compliance with all applicable regulations while upholding high operational standards.
Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation.
- Staff Supervision & Performance Management: Oversee and supervise staff, including reviewing timecards, administering corrective actions, and managing scheduling. Monitor and evaluate employee performance to ensure efficiency, productivity, and adherence to organizational standards.
- Inventory & Supply Management: Track and maintain inventory levels for marina supplies, fuel, cabin amenities, and RV park equipment. Order necessary supplies to ensure adequate stock levels and smooth operations.
- Customer & Tenant Relations: Review rental applications and assess applicant eligibility. Build and maintain strong relationships with boat owners, cabin renters, and RV travelers to ensure high-quality service and customer satisfaction.
- Facility Maintenance & Operations: Ensure all facilities, including docks, ramps, cabins, RV sites, storage areas, and amenities—are well-maintained and fully operational.
- Preventative Maintenance & Repairs: Coordinate routine inspections and preventative maintenance for marina infrastructure, cabins, and RV park amenities. Address repair and maintenance needs promptly to minimize disruptions and maintain a safe, functional environment.
- Financial Oversight & Budget Management: Assist in budget preparation and oversee operational expenses to ensure financial efficiency. Monitor billing and payment processes for marina services, cabin rentals, and RV park fees, ensuring accuracy and timeliness.
- Compliance & Safety: Implement and enforce safety protocols to maintain a secure environment for staff, guests, and property. Ensure compliance with all local, state, and federal regulations related to marina operations, cabin rentals, RV park management, environmental standards, and boating safety.
- Performance Analysis & Process Improvement: Analyze financial reports and operational metrics to identify areas for improvement. Implement cost-effective solutions to enhance efficiency and service quality.
Qualifications
- High school diploma or G.E.D. required.
- Minimum of two (2) years of purchasing and receiving experience.
- At least one (1) year of experience using Microsoft Excel.
- One (1) year of general office experience.
- Customer service experience preferred.
Knowledge, Skills, and Abilities
Leadership:
- Strong leadership abilities with a proven track record of managing and motivating diverse teams.
- Ability to make informed decisions and take initiative in a dynamic environment.
Customer Service:
- Exceptional customer service skills with a focus on building and maintaining positive relationships across multiple service areas.
- Excellent communication and interpersonal skills.
Organizational Skills:
- Strong organizational and multitasking abilities to handle various responsibilities effectively.
- Attention to detail to ensure high standards of operation and maintenance across all facilities.
Problem-Solving:
- Effective problem-solving skills to address operational challenges and customer issues promptly.
Safety Awareness:
Comprehensive knowledge of safety protocols and regulatory requirements related to marina, cabin, and RV park operations.
Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a pre-employment drug screening prior to beginning employment. Must be at least 18 years of age.
Physical Requirements — Position requires sitting at a desk, the ability to twist, stoop, bend, use extensive and repetitive hand movements, and lift up to 75 lbs. Must be able to stand for extended periods and check in merchandise.
Work Environment — Must be able to work in an outdoor environment at the marina and campground/RV park in all weather conditions. Must be able to work in a casino environment that includes elevated levels of smoke, dust, noise, and bright flashing lights..
Special Working Conditions — Position requires flexibility to work any shift including weekends and holidays as needed, in all weather conditions.
This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.
Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.
Grand Lake Casino reserves the right to amend this job description.
