Returns Mail & Credit Processor (Full-Time) (Administrative)

Our dedicated distribution team performs an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from automated and manual stock locations, and sorting and packing orders. Logistics Operations prepares and verifies returned packages, ensuring any needing special attention are properly handled. Incoming mail is entered into the tracking system, and returns are processed for credit or refund, with customer issues addressed. In the role of a Returns Mail & Credit Processor, you will receive and sort packages, verify those needing special attention, process returns for credit or refund, and handle any customer concerns related to returns.
Key Responsibilities:
Receive and sort incoming packages at the dock.Enter and assist with in-house mail deliveries as needed.Scan product barcodes and sort items into designated bins.Ensure accuracy in sorting and processing tasks.Order departmental supplies and prepare packages for credit processing.Verify and process returned merchandise, giving special attention where required.Communicate with customers regarding returns and resolve department-specific errors.Process returns for credit, refund, repair, or exchange.
Minimum Qualifications:
Basic reading and math skills.Strong communication skills in English (written, verbal, and listening).Ability to make effective decisions and remain composed in high-stress situations.Familiarity with using a pallet jack (preferred).Flexible work Hours.Willingness to learn and assist other departments when required.Adaptability to change, readily adjusting to shifting priorities and work demands.
Preferred Qualifications:
Strong organizational skills.Experience in a similar role or industry.Familiarity with scanning and sorting technology.Proficiency in email, telephone, and in-person communication.
Work Environment and Physical Demands:
Ability to stand for 5 to 8 hours and lift 10-35 lbs. regularly.Comfortable working in a fast-paced, team-oriented environment.
Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendlyservice, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitmentto creating exceptional experiences.

We are committedto our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employersin Louisiana. Learn more about our benefits byclickinghere.
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