Front of House Assistant (Finance)

POSITION TITLE: Front of House Assistant (Hourly)
REQUISITION #: req8053
DEPARTMENT: Cultural Services
LOCATION: LINCOLN CENTER
BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits
EMPLOYMENT TYPE: Part-Time Hourly
HOURLY RATE: $17.75 - 18.50 per hour (based on relevant experience)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 3/19/2025.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required .
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

SUMMARY: The position involves working directly with the Front of House Coordinator by providing comprehensive logistical and administrative support including data entry, event planning and preparation, scheduling, calendar building, and venue management. The position also requires taking a lead capacity within our House Manager team, overseeing daily operations, coordinating staff, and ensuring the smooth execution of events. As the shift lead, you will assist in mentoring a team of house managers, guiding them in fulfilling their duties and ensuring effective collaboration.

Additionally, the role will involve overseeing volunteer teams by assigning tasks, providing necessary guidance, and ensuring that all volunteers are well-prepared to contribute to theevent's success. The individual will work closely with large audiences, addressing any concerns,and ensuring that their experience is seamless, positive,and efficient.

The Lincoln Centerhas two main performance areas, the Performance Hall whichseats roughly 1200 people, and the Magnolia Theatre which seats 226. Up to three House Managers work each performance in the Performance Hall while only one is required for each performance in the Magnolia Theatre. In both cases, the House Managers supervise a team of Performance Volunteers with the goal of providing our patrons with an exceptional and enjoyable experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive:

Duties and Responsibilities:
-Provide logistical and administrative support to the Front of House Coordinator, including data entry, event preparation, scheduling, calendar management, and venue coordination.
-Act as shift lead for the House Manager team during performances.
-Oversee Volunteer teams, assigning tasks, leading pre-show meetings, and ensuring Volunteers are well-prepared for event responsibilities.
-Work directly with large audiences to ensure a seamless, positive, and efficient experience, addressing any concerns or issues as they arise.
-Model an exceptional standard of conduct and customer service for the House Managers and Volunteers.
-Set up the Front of House areas for performances and events.
-Exhibit effective crowd management skills.
-Communicate professionally and competently in person, over the P.A. system, and over the radio.
-Take a leadership role in emergency situations until first responders arrive.
-Understand and execute emergency and evacuation protocols and procedures.
-Carry out verbal and written instructions from the leadership team without supervision.
-Assist patrons with accessibility issues in compliance with ADA requirements.
-Monitor the venues and lobby areas during performances and events.
-Lock up and secure venues and reset lobby areas after events.
-Work with merchandise sales representatives to settle commission payments.
-Assist in the volunteer interviewing and training process.

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and abilities required to perform the necessary functions of this position.
-Proven leadership experience managing teams and overseeing event operations in fast-paced environments.
-Strong organizational skills with the ability to manage multiple tasks and anticipate potential issues proactively.
-Excellent communication, interpersonal, and conflict resolution skills, with the ability to provide clear guidance and support to volunteers and staff.
-Experience managing large groups and coordinating activities effectively.
-Ability to work independently, under pressure, and adapt to changing situations while maintaining a constructive rapport with volunteers, staff, and clients.
-Knowledge of ADA requirements and accessibility issues, with the ability to address them efficiently.
-Capable of taking charge in emergency situations, enforcing safety protocols, and following emergency procedures.
-Flexibility to work evenings and weekends as needed for events.
-High attention to detail and a commitment to maintaining exacting standards.
-Proficient in basic office programs (Word, Excel) and quick to learn work-related software.
-Strong money-handling and settlement skills.
-Demonstrates a positive, flexible attitude and adheres to a professional dress and hygiene code.

EDUCATION AND EXPERIENCE:
-High School Diploma or GED required.
-College or work experience in Theater, Theater Management, Event Management, Hospitality, or related field preferred.
-3+ years management experience required.
-Management of volunteer staff preferred.

LANGUAGE SKILLS: Ability to read and understand instructions, emergency procedures, and policy manuals. Ability to write comprehensive reports and email communications. Ability to speak clearlyand confidently in front of large groupsand effectively communicate with staff, clients, patrons, and volunteers. Multilingual preferred.

REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, electronic or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS: Current Driver's Licenseand be at least 18 years old.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for extended periods of time; walk; climb stairs; reach with hands and arms; carry; talk; hear; see in varying levels of light; use hands to grip, handle, or feel; stoop, kneel, or crouch; balance; twist; and push or pull. The employee must regularly lift 20 lbs. and move up to 50 lbs.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will routinely be exposed to large crowds in both an indoor and outdoor capacity. Visual environment will include changes from high to low lighting levels frequently and quickly. Noiselevels can range from high volume theatrical sound to very quiet, whisper levels. Employee must anticipate and be sensitive to all lighting & sound scenarios. Employee is required to navigate all areas quickly, including stairs, slopes, elevators, hallways, and lobbies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

POST OFFER BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.SUMMARY: The position involves working directly with the Front of House Coordinator by providing comprehensive logistical and administrative support including data entry, event planning and preparation, scheduling, calendar building, and venue management. The position also requires taking a lead capacity within our House Manager team, overseeing daily operations, coordinating staff, and ensuring the smooth execution of events. As the shift lead, you will assist in mentoring a team of house managers, guiding them in fulfilling their duties and ensuring effective collaboration.

Additionally, the role will involve overseeing volunteer teams by assigning tasks, providing necessary guidance, and ensuring that all volunteers are well-prepared to contribute to theevent's success. The individual will work closely with large audiences, addressing any concerns,and ensuring that their experience is seamless, positive,and efficient.

The Lincoln Centerhas two main performance areas, the Performance Hall whichseats roughly 1200 people, and the Magnolia Theatre which seats 226. Up to three House Managers work each performance in the Performance Hall while only one is required for each performance in the Magnolia Theatre. In both cases, the House Managers supervise a team of Performance Volunteers with the goal of providing our patrons with an exceptional and enjoyable experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive:

Duties and Responsibilities:
-Provide logistical and administrative support to the Front of House Coordinator, including data entry, event preparation, scheduling, calendar management, and venue coordination.
-Act as shift lead for the House Manager team during performances.
-Oversee Volunteer teams, assigning tasks, leading pre-show meetings, and ensuring Volunteers are well-prepared for event responsibilities.
-Work directly with large audiences to ensure a seamless, positive, and efficient experience, addressing any concerns or issues as they arise.
-Model an exceptional standard of conduct and customer service for the House Managers and Volunteers.
-Set up the Front of House areas for performances and events.
-Exhibit effective crowd management skills.
-Communicate professionally and competently in person, over the P.A. system, and over the radio.
-Take a leadership role in emergency situations until first responders arrive.
-Understand and execute emergency and evacuation protocols and procedures.
-Carry out verbal and written instructions from the leadership team without supervision.
-Assist patrons with accessibility issues in compliance with ADA requirements.
-Monitor the venues and lobby areas during performances and events.
-Lock up and secure venues and reset lobby areas after events.
-Work with merchandise sales representatives to settle commission payments.
-Assist in the volunteer interviewing and training process.