Information Technology Support Specialist (Finance)
Information Technology Support Specialist
Department Name/Number: USF Library/ 0-4001-000
Salary: $19.23/hour
Job Code: 0015
Non-Student OPS-1-year appointment
Organizational summary:
The USF Libraries serve the University mission with campuses in Tampa, St. Petersburg, and Sarasota- Manatee. We pride ourselves on continuing to be at the center of a highly engaged university community. Our collective mission is to inspire research, creativity, and learning, partnering with students and globally recognized faculty to produce meaningful, impactful research. Together, we aim to provide the freedom and resources to create a vision for the future.
The USF Libraries Systems Group supplies primary technology support across all locations, communicating library faculty and administrative needs into direct technology solutions or involving various technology groups at USF in solutions or product portfolio changes from third-party providers when necessary.
Position Summary:
The technology support specialist role supports library units' computing and peripherals for the USF Tampa Library. This position assists users with the installation, troubleshooting, maintenance, and support of information technology hardware and software, including conference room items.
Duties:
First tier of desktop support technician for staff computing areas for Microsoft Windows and Apple products.
Prepare desktop computers for staff use using on-site systems and tools. Add library-specific applications as required based on department tasks and workflows.
Acts as liaison between the library and USF support groups for conference rooms and general audiovisual equipment in multiple conference rooms within the library. Knowledge of Crestron and Logitech conferencing platforms is preferred.
Create and edit documentation for technology use, communicate standards for conferencing equipment and use through signage, AppGuides QuickStart, and Usage Note documents.
Manage inventory processing using an asset tracking system and organize equipment through the surplus process.
Skills Required:
Familiarity with the process of installing upgrades, patches, software, and configurations as needed for staff computing and associated peripherals. Core skillset will include Microsoft products, Teams, Office, Box, and OneDrive, Adobe Creative Cloud support knowledge is a plus.
Requires a self-starter, and self-motivated individual who remains on tasks as required to completion with the drive to research issues, or communicate with support groups as required.
Detail-oriented individual who can accurately enter asset information, and create accurate documentation relevant to the use of equipment.
Minimum Qualification:
This position requires a high school diploma or equivalent, with four years of experience in related positions. Appropriate college coursework or vocational/technical training may be substituted at an equivalent rate for the required experience. Experience using Microsoft tools in an educational setting.
Preferred Qualification:
Experience with Crestron, Extron, and Logitech videoconferencing systems. Experience in using networking tools.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 38719
Posting Date: 02/06/2025
Posting End Date: 02/20/2025
How To Apply
Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
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To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Federal Rights
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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