Support Specialist I - Employer Relations (Administrative)
JOB SUMMARY
This administrative position works and completes a variety of assignments that support day-to-day Benefit Services Divisions areas such as benefits processing, payroll, employer relations, and active member services. Responsibilities include but are not limited to data entry, verifying and compiling information, record keeping, and benefit processing to support the assigned area.
IDEAL CANDIDATE
Our ideal candidate is a team player who is detail oriented and highly dependable. We are looking for someone with excellent time-management skills, can remain focused while managing multiple priorities and/or interruptions, and has the ability to process work through a work queue on a daily basis.
ESSENTIAL FUNCTIONS
- Responsible for data entry input, information retrieval, written correspondence and mailings
- Researches and compiles account information, reports, files, and benefit applications
- Responsible for work queues and processing items; investigates and resolves issues utilizing discretion and judgement according to established procedures
- Interacts with visitors at front desk, responds to questions, and/or refers questions or issues to appropriate staff or department
- Reviews submitted forms, applications and benefits paperwork for accuracy and completeness
- Serves as a liaison for internal/external contacts as directed by the supervisor
- Prepares, reports, and presents information in a meaningful and logical manner
- Communicates with parties submitting documentation when clarification or follow-up is necessary
- Contributes to development of department through projects and initiatives
- Applies a general knowledge of principles, procedures and practices related to the assigned area
- Understands and documents established standard operating procedures
- Participates in training and educational opportunities for ongoing professional development
- Maintains regular and prompt attendance in the workplace
- Carries out other duties as assigned
QUALIFICATIONS
- A combination of education and experience equivalent to 1-2 years of administrative, benefits, financial, customer service, and/or office experience
- Strong attention to detail and effective time management and organizational skills
- Effective interpersonal, oral, and written communication skills
- Demonstrated ability to maintain confidentiality and handle sensitive information and situations appropriately
- Ability to prioritize work with moderate direction and oversight
- Strong organizational, analytical and problem solving skills
- Ability to work independently and within a team environment
- Proficiency with Microsoft Office software including SharePoint
WORKING CONDITIONS
- Standard office environment with frequent to constant telephone communication, computer operation, and other office productivity machinery, such as a copy and printer machine.
- Occasional positioning or moving materials and equipment weighing in excess of 20 pounds
- All employees are expected to present themselves in a professional manner in alignment with the financial services industry
HYBRID WORK OPTION
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Opportunity to work from home up to two days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.
JOB DESCRIPTION DISCLAIMER:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.
Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.
All Colorado PERA employees are subject to PERA's Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading. You may request copies of these policies from PERA's talent acquisition team and any questions can be answered by PERA's Investment Administration team.
INTERESTED CANDIDATES
Complete the employment application online at https://www.copera.org/careers. Please have copies of your resume and cover letter available to upload. Please review the following questions. You will be asked for a response to these as part of your application:
- Why are you interested in this position? Why do you think your skills and/or experiences would make you successful in this position?
- This position requires attention to detail. Please describe the aspect of your current, or recent, work that requires your highest level of attention to detail.
- What type of work do you enjoy doing the most?
Upon submission of your application you will be provided a link to a multiple choice pre-employment assessment. You may complete this assessment immediately following your application submission or you may log into your account and complete this at a time which works better for you. The skills assessment must be completed to be considered for this position.
ABOUT COLORADO PERA
As Colorados largest public pension plan, we are committed to providing retirement and other benefits to more than 600,000 current and former teachers, State Troopers, corrections officers, snowplow drivers, and many other public employees who provide valuable service to all of Colorado.
We hire exceptional employees and invest in their growth and development. We are passionate about our work and committed to serving our members by delivering quality customer service, sound investment decisions, and education programs. Our culture is built on the core values of integrity and accountability, excellence and initiative, collaboration, and engagement. We value diverse perspectives and recognize that our people are our primary asset. We provide a healthy work-life balance and a culture where excellence is rewarded. At PERA, your work makes a difference every day.
At PERA, you will earn more than just a paycheck- our total rewards package is focused on wellbeing. We offer a comprehensive benefit plan with eligibility for most plans being the first of the month following the date of hire. We offer a generous paid time off plan as well as paid volunteer hours, PERAs defined benefit plan, 401(k) and 457 defined contribution plans (including employer match on the 401(k), as applicable), tuition assistance, on-the-job training, free access to an on-site fitness center, free on-site parking or RTD subsidy, and more. For more information, please visit www.copera.org/careers.
Position Title: Support Specialist I - Employer Relations
Division: Benefit Services
Reports to: Employer Relations Manager
Job Status: Full Time / Non - Exempt
Salary: $24.75- $28.00 per hour, commensurate with experience
Posting Dates: 01/31/2025 to 02/16/2025
